SERVICE POLICIES

Prices are subject to change without notice:
In certain instances, our menu prices may change. We will always strive to maintain costs and only change prices when necessary. We will always quote a “starting at” price and not a final cost, due to changes or conditions in your services. Our service providers will go over your services and define any changes to pricing if any are needed.

Appointment Policy:
We recommend that you reserve appointments in advance in order to receive your preferred date, time and service provider for your services. We require a credit card or purchase of a gift card at the time of booking in order to reserve the appointment.

Cancellation Policy:
Our staff are in great demand, so please be respectful of their time and that of other guests by honoring your commitment to be here. We require at least 24 hours notice when canceling an appointment. There is a 50% charge for cancellations made less than 24 hours in advance.

Arrival:
Our scheduling is designed to permit the correct time needed to complete your services. Please help us by being on time so that we may complete your service as scheduled. Arriving late may result in a need to reschedule your appointment.

Cell Phones, Pagers and Tranquility:
Please turn off your cell phones and pagers prior to arrival. Be mindful of other guest’s space. While you are welcome to engage in quiet conversation, please refrain from loud talking. Many guests savor a much needed private moment.

Payment:
We accept Visa and MasterCard or cash. We do not accept checks.

Product Returns:
All product returns must be within 30 days of purchase. Store credit will be issued. No cash refunds. No returns accepted for travel size products, make up, personal blends or discontinued products.

Service Guarantee:
If you are not satisfied with your service we require you to notify and rebook your service within 7 days of your original appointment to avoid any additional charges. We strive to better serve our guests.

Children’s Policy:
We request children are brought into the salon only when they have a scheduled appointment.